Privacy Policy

1. Introduction

Welcome to Reclaim ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Reclaim, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Account Information

• Email Address: Required to create and manage your account
• Password: Stored securely using industry-standard hashing (bcrypt). We never store your password in plain text.
• Display Name: Optional name you choose to display in the app
• Timezone: Used to accurately track your progress and streaks

2.2 Device Information

• Device Identifiers: Unique device identifiers for push notifications and device management
• Device Type: iOS device information to ensure compatibility
• App Usage Data: Information about how you interact with the app to improve our services

2.3 Subscription Information

• Apple Transaction IDs: Information related to your in-app purchases and subscriptions
• Subscription Status: Whether you have an active, trial, or expired subscription
• Billing Period: Subscription start and end dates

2.4 Recovery Data

• Streak Information: Your current streak, longest streak, and streak history
• Relapse Logs: Information you choose to log about relapses, including triggers, mood, and notes
• Achievements: Milestones and achievements you've unlocked
• Motivational "Why": Personal motivation you provide during onboarding (optional)

2.5 Blocking Data

• Blocked Domains: Websites and domains you choose to block
• Blocked Apps: Applications you choose to block on your device
• Block Screen Content: Images and messages you upload for motivational block screens
• Template Preferences: Your preferred blocking template (Starter, Strict, or Nuclear)

2.6 AI Conversation Data

• Chat Messages: Messages you send to and receive from our AI companion
• Conversation History: Your chat history stored securely on our servers
• AI Insights: AI-generated insights about your progress and patterns
• Context Metadata: Information about your streak and progress used to provide personalized AI support

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create, maintain, and manage your account
• Service Delivery: To provide blocking services, progress tracking, and AI companion features
• Personalization: To customize your experience and provide relevant AI support based on your progress
• Communication: To send you important updates about your account and subscription
• Analytics: To analyze app usage and improve our services (aggregated and anonymized)
• Security: To protect your account and prevent unauthorized access
• Legal Compliance: To comply with applicable laws and regulations

4. Data Storage and Security

We take the security of your data seriously. Your information is stored securely using industry-standard practices:

• Encryption: Data is encrypted in transit using HTTPS/TLS and at rest in our databases
• Password Security: Passwords are hashed using bcrypt and never stored in plain text
• Secure Servers: Data is stored on secure cloud infrastructure with regular security updates
• Access Controls: Only authorized personnel have access to user data, and access is logged and monitored
• Regular Backups: Data is regularly backed up to prevent loss

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do NOT sell your personal data to third parties. We may share your information only in the following circumstances:

• Service Providers: We use Railway for cloud hosting and PostgreSQL for database storage. These providers are contractually obligated to protect your data. We do not currently use third-party analytics services that track individual users.
• AI Service Provider: We use Anthropic Claude API for AI companion features. Your messages are sent to Anthropic for processing. According to Anthropic's privacy policy, API data is not used to train their models. We do not share your conversations with any other third parties.
• Apple: Subscription and payment information is processed through Apple's App Store, subject to Apple's privacy policy.
• Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of the transaction.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and review your personal information through the app settings
• Correction: You can update your account information at any time
• Deletion: You can delete your account and all associated data at any time through the app settings or by contacting us
• Data Export: You can request a copy of your data in a portable format
• AI Conversation Deletion: You can request deletion of your AI conversation history by contacting us, or it will be automatically deleted when you delete your account
• Opt-Out: You can opt out of non-essential communications

To exercise these rights, please contact us at contact@reclaimnow.app.

7. Children's Privacy

Reclaim is intended for users who meet the minimum age requirement for their country or region (typically 16-17 years old, as indicated by the App Store age rating). We do not knowingly collect personal information from children under the applicable age limit. If you believe we have collected information from someone under the age limit, please contact us immediately, and we will delete that information.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: When you delete your account, all your data (including conversations, streaks, and blocking data) is permanently deleted immediately due to database cascade rules. Some data may remain in backups for up to 30 days before being permanently purged, except where we are required to retain it for legal purposes (e.g., subscription records for accounting)
• Subscription Data: Subscription records may be retained for accounting and legal compliance purposes

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using Reclaim, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of personal information. As stated above, we do not sell your personal information. To exercise your CCPA rights, please contact us at contact@reclaimnow.app.

13. GDPR Rights (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. To exercise your GDPR rights, please contact us at contact@reclaimnow.app.